THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON THE OPERATION OF AN ORGANIZATION
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- NGN 3000
ABSTRACT
Computers and telecommunication system have become very important tools for operation and service aid for electronic data and information. Nigerian banks have now realized that banking today requires prompt delivery of services, efficiency and the ability of customers to be served in any of their branches any part of the country, without any encumbrance. As a result of this, banks embarked on the use of Integrated banking application that can help them to provide efficient, comprehensive and nation-wide services to their customers, through the use of WANs (wide area network). The focus of this study is on “The impact of information and communication technology on the operation of an organization with reference to the banking sector, A case study was on First Bank Nigeria Plc. 48 staff was used for the study and Questionnaire drawn distinctly to suit the purpose of this study were administered to various respondents. The chi-square statistical tool was used in testing the hypothesis by testing the “Goodness or Fitness” of the frequencies.
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